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FAQs

Spill the Tea, Doll— Your Burning Questions, Answered.

How can we help?

How can we help? From order updates to styling recommendations, our goal is to make your Paper Dolls experience seamless and enjoyable. If you don’t find what you’re looking for here, please don’t hesitate to contact us—we’re just a message away.

Popular Questions

From shipping secrets to special orders, we’re here to spill the tea—no filter. Whether you’re wondering about sizing, payments, or how to snag an exclusive piece before anyone else, this is your VIP backstage pass to all things Paper Dolls by Eve.

While our website will reflect our inventory in stock to ship immediately, we do have great relationships with many of our vendors and can always reach out to them to see if we can do a special order MADE JUST FOR YOU! If our vendor is able to provide a special order just for you, we will let you know and secure payment prior to placing the order. Please note that some brands may charge an extra shipping fee for special orders, but we will always share that with you prior to placing the order for you.

Complete our special order form by following this link.

  • Shipping is provided at a flat rate for each item.
  • Even as a small business, we want to find a way to say thank you for your support. Having an option for free shipping is just one way we aim to do that. All orders over $150 qualify for free shipping!

While we are a small business, we know you are excited to strut your stuff in your new looks! We strive to fulfill each order in 1 -3 business days. Once your order has been shipped, you will receive an email informing you along with a tracking number. Depending upon the shipping service selected at checkout, you should receive your order in 7-10 business days.

All 48 Continental US states right now. Please check back in the future as we hope to be able to fulfill your looks world-wide soon!

  • Yes! — We host local events each month partnered with local businesses. Stay on-top of upcoming pop-up events by following us on Instagram and by staying current with our blog post announcements!

We want to continue to tailor this shopping experience to YOUR needs and desires. We hope to bring more styles to each capsule every month as we learn more about you. For example, you may have noticed we do not have a lot of pants in our capsules yet. Don’t worry! We want to carry pants and more, but we need your input! Help us grow out capsules with looks inspired by you and complete our Fashion Feedback Form.

  • Sign up for our social media broadcast channel for BTS and sneak peeks before the general public. We will even announce early access there for our followers!
  • We understand that plans may change, and you might need to cancel or modify an order. As long as the order has not been shipped, we are happy to help you modify your order or cancel it. Please fill out our contact form.
  • YES! We love to share our capsules at your events. We are open to almost any event including birthday parties, tennis/pickleball team events, tournaments, school programs and more! Fill out our contact form to start the planning!

Need More?

Reach Out To Us!

Get in touch with us and we’ll help you out as quick as can be!

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Flat Rate or Free Shipping​

Flat rate shipping is offered on all items, and FREE shipping over $150!​

Order Update Guarantee​​

Reach out to us before your order ships and we'll be happy to update it!

Speedy Order Support

We strive to respond to every support request within 24 hours. Please be patient as we grow!

Newsletter

Stay On-Top Of The Drop!

We aim to curate a new capsule as often as possible. Stay on-top of the next capsule drop by subscribing to receive emails now!